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Deep East Texas Communications is a subsidiary of Burcham Solutions, LLC. Locally owned and operated by the Burcham family, residents of San Augustine since 2004. Locally inspired and invested; we work closely with the communities we serve. Utilizing a proven proprietary technology that will keep us competitive into the future.

History:

Beginning in 2005 we started implementing different wireless broadband technologies. In February of 2010 we began privately providing service to select residences and businesses of San Augustine County and began marketing to the public in December of 2011 to gain access to additional under-served areas.

 

Current Operations:

- Building infrastructure out into San Augustine and Sabine County

- Reviewing petitions from communities in unserviced areas

 

Future Outlook:

- Complete build-out of wireless back-haul in tri-county area

- Implement alternative technology in areas economically unserviceable by current wireless technologies

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Acceptable Use Policy

Deep East Texas Communications ("det-Com") has adopted this acceptable use policy applicable to all users of det-Com's high speed Internet service, including det-Com's web sites. This acceptable use policy is intended to advance det-Com's goal of providing reliable and high quality Internet service to its subscribers. More info

Service Agreement

This is where our level of service is formally defined. Service Agreements below are defined by service type.

Support Center

You may contact us by phone, e-mail or visit the Members Portal to submit a trouble ticket. The Members Portal also provides access to our Knowledgebase and FAQ.